Privacy policy

 

Protecting your privacy is important to us at Chocolate & Tonk. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, specifically in relation to our cake delivery service. Please read this policy carefully to understand our practices and how we handle your data.

This Privacy Policy describes how Chocolate & Tonk (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.chocolateandtonk.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. 

1. Information We Collect:

   • Personal Information: When you place an order for cake delivery, we collect certain personal information from you, such as your name, contact number, email address, and delivery address.
   • Order Details: We also collect information related to your cake order, including cake preferences, delivery time slot, and any special instructions.
     
   • If you choose to create an account on our website, we collect and store certain personal information from you, such as your name, contact number, email address, username, and password. This data is used to deliver the services that you request for from our website. 
     
     

2. Use of Personal Information:

   • The personal information we collect is used solely for the purpose of fulfilling your cake orders and providing you with a smooth and satisfactory delivery experience.
   • This may include contacting you regarding your order, coordinating delivery, and addressing any inquiries or concerns you may have.
     
   • If you choose to create an account on our website, we may occasionally contact you regarding offers and promotions. You can opt out of this communication by writing to us. 
     
     

3. Information Sharing:

   • We may share your personal information with select third-party service providers who assist us in delivering your cakes, such as delivery drivers from Uber or Ola.
   • These third-party service providers are bound by confidentiality obligations and will only use the information provided to them for the purpose of completing the cake delivery.
     
   • We do not sell or distribute your data to any third-party entity, unless required by law to do so. 
     
     

4. Data Security:

   • We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to safeguard it.
   • We use industry-standard encryption protocols to protect your data during transmission and follow strict internal procedures to ensure the security of your information.
     
     

5. Retention of Personal Information:

   • We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory requirements.
   • Once your personal information is no longer required, we will securely dispose of it in accordance with our data retention policies.
     
   • If you choose to create an account on our website, your personal information may be retained to provide you with a personalised experience.
     
     

6. Cookies and Tracking Technologies:

   • Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about your preferences and interactions with our site.
   • These technologies help us analyse website traffic and usage patterns, enabling us to improve our services and deliver personalised content.
     
     

7. Updates to Privacy Policy:

   • We reserve the right to update this Privacy Policy periodically to reflect any changes in our practices or legal requirements.
   • We encourage you to review this policy regularly to stay informed about how we collect, use, and protect your personal information.

If you have any questions or concerns regarding our privacy practices or how your personal information is handled, please contact our customer support team. We are here to provide you with the necessary assistance and address any privacy-related queries.

Thank you for trusting Chocolate & Tonk for your cake delivery needs!