Protecting your privacy is important to us at Chocolate & Tonk. This Privacy Policy sets out how we collect, use, disclose and protect your personal information when you use our website and our cake delivery service. Please read it carefully.
This Privacy Policy describes how Chocolate & Tonk (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit the Site, use our services, make a purchase from www.chocolateandtonk.com, or otherwise communicate with us (together, the “Services”). “You” and “your” means you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Policy.
By using or accessing any of the Services, you agree to the collection, use and disclosure of your information as described here. If you do not agree, please do not use or access the Services.
1. Information we collect
- Personal information. When you place an order we collect your name, contact number, email address and delivery address.
- Order details. We collect information related to your order, including your product and flavour choices, your chosen delivery or pickup date and time slot, your delivery pincode, and any special instructions you give us.
- Account information. If you create an account, we collect and store your name, contact number, email address, username and password. This is used to deliver the services you request from our website.
- Payment information. Payments are processed by our payment providers. We do not collect or store your full card number, UPI PIN, CVV or bank credentials on our servers.
- Technical information. Our hosting and security systems record standard technical data such as IP address and browser type as part of normal operation.
2. How we use your personal information
- To fulfil your orders and give you a smooth delivery experience. This includes contacting you about your order, coordinating the delivery and answering your questions.
- To process payments and issue refunds where they are due.
- To meet our legal, tax and food-safety record-keeping obligations.
- If you create an account, we may occasionally contact you about offers and promotions. You can opt out at any time by writing to us at hello@chocolateandtonk.com.
3. Who we share your information with
- Delivery partners. We share the delivery address and recipient contact number with the driver fulfilling your order, including drivers from Uber or Ola.
- Payment processors. Stripe and PhonePe process card, UPI and net banking payments on our behalf and handle your payment details under their own privacy policies.
- Service providers who support the running of this website, such as our hosting provider and our email delivery provider.
- These providers are bound by confidentiality obligations and use your information only to perform the service we have engaged them for.
- We do not sell or rent your personal data to any third party. We disclose it outside these cases only where required by law.
4. Data security
We take the security of your personal information seriously and have put appropriate technical and organisational measures in place to safeguard it. The Site uses industry-standard encryption in transit, and we follow internal procedures to limit who can access your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
5. How long we keep your information
- We keep your personal information only as long as necessary for the purposes it was collected for, including any legal, tax or regulatory requirement.
- Once it is no longer needed, we dispose of it securely.
- If you have an account, your information is retained for as long as the account is open so that we can provide a personalised experience.
6. Your rights over your information
You may ask us to give you a copy of the personal information we hold about you, to correct it if it is wrong, or to delete it. This does not extend to information we are required to keep for legal, tax or accounting purposes. To make a request, write to us at hello@chocolateandtonk.com and we will respond within a reasonable period.
7. Cookies and tracking technologies
Our website uses cookies and similar technologies to keep your cart and login working, to remember your preferences, and to understand how the site is used so we can improve it. You can control or delete cookies through your browser settings, though some parts of the site may not work correctly without them.
8. Children
Our Services are not directed at children, and we do not knowingly collect personal information from anyone under 18.
9. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Please review it periodically.
10. Contact us
If you have any question or concern about how your personal information is handled, contact us at hello@chocolateandtonk.com or +91 99102 20776. Chocolate & Tonk is registered under Happy Dough Hospitality LLP, Hamlin Apartments, Sector 43, Gurugram, Haryana 122009, India. FSSAI Number 20823005003732.