At Chocolate & Tonk we strive to provide an exceptional cake delivery experience. We understand that sometimes you may need to cancel an order, and we want to make that process as simple as possible. Please read this policy carefully to understand how cancellations and refunds are handled.
Order cancellation
- If you wish to cancel your order up to 24 hours prior to the selected delivery slot, you are eligible for a full refund.
- We are unable to offer any refund for orders cancelled within 24 hours of the selected delivery slot, because everything is baked fresh to order.
Unforeseen circumstances
- This applies in the event of unforeseen circumstances such as government-mandated closures or lockdowns.
- If such a situation is announced 48 hours or more prior to the selected delivery slot, we will provide a full refund for your order.
- For all other situations arising from unforeseen circumstances, a full store credit will be offered, which can be used for future purchases on our website.
No-return policy
- Due to the nature of our products and hygiene considerations, we have a strict no-return policy.
- Once the cake has been delivered, no return or exchange will be accepted.
- In the unlikely event that you receive your order in an undesirable condition, please reach out to us at +91 99102 20776 so that we can resolve the issue.
How refunds are processed
Where a refund is due, it is returned to the original payment method used at checkout. Depending on your bank or payment provider, it may take a few working days to appear on your statement.
If you have any further questions about our return and refund policy, reach out to us at +91 99102 20776 or hello@chocolateandtonk.com. Thank you for choosing Chocolate & Tonk.