F.A.Q.

We deliver across Delhi, Gurugram, Noida and Faridabad, and the rest of NCR in India. Enter your pincode at checkout to see whether we deliver to you and what the delivery charge is. The pincode network changes often, so if your area shows as undeliverable please call us at +91 99102 20776.

For orders above ₹5,000 we offer free delivery across Delhi, Gurugram and Faridabad. For other orders and locations, delivery is charged.

All our products are baked fresh to order. We offer two delivery slots. Morning slot: 10 AM to 3 PM, order by 6 PM the previous evening. Evening slot: 3 PM to 7 PM, order by 11 PM the previous evening.

Yes. We offer store pickup from Hamlin Apartments, Sector 43, Gurugram, near Ambience Public School. The pickup slot is 2 PM to 6 PM and orders must be placed by 11 PM the previous evening.

To protect the quality and freshness of our products, all our cakes are delivered in air-conditioned Uber or Ola cabs.

Since we use air-conditioned Ola or Uber cabs, we do not offer doorstep delivery. Deliveries are made to the designated drop-off point of your housing complex, apartment or office complex, where someone will need to collect the order.

All our cakes are delivered in air-conditioned Ola and Uber cabs, and the delivery price reflects the cost of that. As a premium cake delivery brand, we want your order to reach you in perfect condition.

Yes. If the delivery is meant to be a surprise, please make sure you are available on the contact number given during ordering, so we can coordinate with the driver and keep the surprise intact.

There may be delays due to unforeseen circumstances such as extreme weather. In such cases we will inform you in advance and give you an updated estimated delivery time.

Yes. You can cancel your order up to 24 hours prior to the selected delivery slot and receive a full refund.

Since all our products are baked fresh to order, we cannot offer any refund for orders cancelled within 24 hours of the selected delivery slot.

If such a situation is announced 48 hours or more prior to your selected delivery slot, we will provide a full refund. For all other situations arising from unforeseen circumstances, we will offer a full store credit that can be used for future purchases on our website.

Due to the nature of our products and hygiene considerations, we have a strict no-return policy. Once the cake has been delivered, no return or exchange will be accepted. In the unlikely event that you receive your order in an undesirable condition, please reach out to us at +91 99102 20776 so that we can resolve the issue.

Several of our bakes are made without eggs. Where that is the case, it is noted in the product description, so please check the individual product page before ordering.

Yes. Write to us at hello@chocolateandtonk.com, message us on WhatsApp, or use the contact form with your date, flavour and serving size.

Call or WhatsApp us at +91 99102 20776, or email hello@chocolateandtonk.com. We are here to help.